FAQ

FOR INTERNATIONAL ORDERS

You may be required to pay tariffs or duties on the imported goods before you receive it. The amount is dependent on the country you live in and is out of my control.

IN REGARDS TO EU SHIPPING

Because of changes to EU and their product guidelines (GSPR), I am indefinitely stopping shipping to any countries in the EU. This may change as the law becomes clearer and perhaps easier to follow, but right now it seems very vague and I’d rather just be on the safe side.

If the EU GSPR changes affect you or international shipping is too expensive, a good way to still receive prints of mine is to join my print club over on Patreon. Look here for more info: https://www.patreon.com/c/TanninArceo

 

Frequently Asked Questions:

 

How long before my order is shipped?

Please allow one week for processing time. To make the process faster please make sure your address and shipping info are accurate and up-to-date.

 

My order says shipped but I didn't receive a tracking number?

This is a rare problem but if this happens please reach out to me through the contact page on this site or directly at arceodesigns99@gmail.com and we will figure out what the issue is!

 

How long will it take for my item to arrive once it's shipped?

For domestic orders, most arrive within 4-7 days once shipped. For international orders, shipping time varies. You should get an estimate when checking out your cart. Most international orders arrive within 3-6 weeks but reach out to me if it has been longer than that.

 

What printer do you use?

All of my art prints are done on a Canon Pro 300. I use 300gsm paper from Red River Paper for my prints. 

  

My Tracking Info isn't working...

If for some reason you cannot track your shipment please email me at info@tanninarceo.com or contact me through the contact page here on this website and I will see what the problem is. If it has been longer than usual for your order to arrive, please reach out to me.

 

Are the prints archival? 

Starting April 9th, 2024, all prints and posters will be archival using Canon's Lucia Pro ink. However, any orders placed beforehand, were printed used Epson's EcoTank dye-based ink, which should last a while, but is not considered archival.

 

Can I give you product suggestions?

100% yes. Some of my favorite sticker designs were suggestions from friends or family. You can submit them through the contact form on this site or through my DM's on Instagram (@tannin.arceo).

 

If you have a question not listed here, please email me through the contact form under "contact" or email me directly at info@tanninarceo.com